How does Customer Voice work?
Every business should have the ability to…
The workflow for achieving feedback is simple! Consider this customerâ€™s journey as your clientâ€™s business.
- Import a bulk CSV file or add customers one at a time
- Include a phone number or email address
- Add a tag to help classify the customer
- Keep on top of the status of the review request
- Create unlimited email or SMS templates
- Include a link to preferred review site
- Customize templates to suit your brand messaging
- Edit follow up email to re-engage customers
Overview – Get stats on your sent review request
- Number of review requests sent
- Click through rates
- Request status in real time
Widget Setup & Preview
- Customize the widget to suit your branding
- Embed on your website using HTML code
The customer visits the business and a phone number or email address is collected from the business. Within Customer Voice, simply upload that customer information and quickly and conveniently send an email or SMS message to that customer asking for a review. The customer then leaves their review on the businessâ€™s chosen review site! As a result, the business shines in local search, resulting in even more customers through the door to start the workflow all over again.